QuestLynk Privacy Policy
QuestLynk, Inc. (“QuestLynk” or “we” or “us”) is committed to respecting and protecting your privacy. QuestLynk provides cloud-based document retrieval and management platforms (the “Services”) to enable QuestLynk Subscribers (“Subscribers”) to create and manage their workflows and business tasks. QuestLynk Subscribers may, in turn, make the Services available to their employees, independent contractors, clients, or other third parties (“End Users”), as permitted by the QuestLynk Terms of Service.
QuestLynk’s Privacy Policy (“Policy”) explains the types of personal data we collect from Subscribers, End Users, and visitors of our sites at https://www.questlynk.com and people with whom we communicate and interact in the course of providing the Sites and Services.
This Policy also describes how we use personal data, the purpose for sharing and recipients of personal data, your rights and choices, and how you can contact us about our privacy practices. This Policy applies to QuestLynk’s Sites and Services. It does not apply to third-party websites, products, and services, which are subject to their own privacy policies. We are not responsible for the privacy practices of other websites that End Users may enter by, for example, clicking on a service or content link on the Site. We strongly encourage End Users to review the privacy policy of every website they visit through a link on the Site. We are also not responsible for Subscribers’ or End Users’ data privacy and security practices.
Please read this Policy carefully to understand our policies and practices regarding your personal data and how we will process it.
Subscriber and End User may be individually or collectively referred to as “You,” “Yours,” or “User.”
THIS PRIVACY POLICY IS PART OF QUESTLYNK’S TERMS OF SERVICE. BY USING THE SITE OR SERVICES, SUBSCRIBERS AND END USERS AGREE TO BE BOUND BY THE TERMS OF THIS PRIVACY POLICY. ANY SUBSCRIBER OR END USER WHO DOES NOT AGREE WITH THESE TERMS SHOULD NOT USE THE SERVICES OR SITES.
PERSONAL DATA COLLECTION
Personal Data You Provide
Personal data is any information that relates to an identified or identifiable individual. We collect several types of personal data from and about End Users of our Sites and Services. In many cases, the personal data that you provide directly to us through our Services will be apparent from the context in which you provide the data:
Account Information: When you sign up for a QuestLynk account, we collect your full name, email address, phone number, organization name, and other related information such as account login credentials.
Profile Information: You may choose to add information to your profile on the Site or Services. Such information may include your title, phone number, and digital image of your signature.
Inquiry Information: When you send an email or fill in an online form to contact our sales team, we ask for your name, contact information, and other information about your interest in our Services.
Support Inquiry: When you send an email or fill in an online form to contact our support team, we ask for your name, contact information, supporting documentation, and other information about the nature of your support inquiry related to the Sites or Services.
Billing and Payment Information: If you are a Subscriber, you will provide your contact information and financial information as part of your business relationship.
Communications: When you communicate with QuestLynk or other End Users through the Sites and Services or otherwise communicate with us by email, we collect information about the communication and any other information you provide in your response.
Client Information: As a Subscriber using QuestLynk’s Sites and Services, you will provide personally identifiable information about an individual, individuals, or an entity (“Clients”) seeking assistance, representation, and advice from your person, organization, or entity. Personally identifiable information may be manually entered into an online form on our Service or Site, uploaded to our Service or Site from electronic files you provided, or transferred from another third-party system that you initiate.
Protected Health Information: Due to the nature of our Service and Sites, you may provide, or we may receive Protected Health Information from third parties, such as Attorneys, Healthcare Providers, Healthcare Clearinghouses, Covered Entities, or Business Associates as defined by HIPAA. We are not responsible for nor do we review such third-party privacy policies.
Information Collected Automatically
As you interact with the Sites and Services, we may use cookies and similar tracking technologies that automatically collect certain information about you, including:
Non-Personal Information: We may collect information such as your IP Address, device type, operating system and Internet browser type, operating system name and version, device manufacturer and model, language, plug-ins, and add-ons.
Usage Data: We may directly or through a third party collect usage information such as times spent on the Sites and Services, pages visited, links clicked, language preferences, and the pages that led or referred you to our Sites.
Analytics and Application Functionality: We may directly or through a third party, such as Sentry.io, collect information to help QuestLynk diagnose, fix, and optimize the performance of the Services and Sites.
Cookies and Web Beacons: QuestLynk does not currently use cookies or web beacons to provision our services. However, if we implement the use of cookies, this Privacy Policy will be updated.
PERSONAL DATA USAGE
We use personal data to pursue legitimate business interests, enter into a business relationship with prospective Subscribers, perform contractual obligations with Subscribers, and comply with legal obligations. We use personal data in the following ways:
To provide the Sites and Services to you;
To provide you with information about the Services at your request;
To help us improve and personalize the functionality of the Sites and Services;
To help us understand your usage of the Sites and Services in order to improve them;
To communicate with you regarding customer service matters, questions, and other various comments or feedback you may send to us;
To provide you with notices about your account;
To carry out our obligations and enforce our rights arising from any agreement or contract entered into between you and us, including for billing and collections;
To notify you about changes to our Sites and Services, our products, or any other services we offer;
To inform you about products, services, offers, and events we offer or sponsor and to provide news and other information that may be of interest to you;
To communicate various technical and administrative messages regarding the Sites and Services, including notices of technology updates;
To offer you the opportunity to participate in contests or surveys regarding the Sites and Services; and
For any other purpose that you consent to at the time the personal data is collected.
PERSONAL INFORMATION DISCLOSURE
QuestLynk does not sell or rent personal data to marketers or unaffiliated third parties. We will share your personal data with third parties only as described in this Policy:
Affiliates: We work with other QuestLynk affiliates to provide our Sites and Services and for our administrative purposes.
Service Providers: To contractors, service providers, and other third parties we use to support our business, such as website hosting, payment processing data analysis, marketing service, customer service, email delivery, and auditing services.
Business Partners: With third-party business partners in connection with our Sites and Services to our Subscribers for business purposes.
Corporate Transactions: In connection with an actual or proposed merger, reorganization, divestiture, or sale of some or all of QuestLynk’s assets or a financing or acquisition of all or a portion of our business by another company.
Compliance and Harm Prevention: To comply with any court order, law, or legal process, including a government or regulatory request, when we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person; violations of our Terms of Use and other agreements, including for billing and collections purposes; if we believe disclosure is necessary or appropriate to protect our rights, property, or safety, or our subscribers.
HEALTHCARE PROVIDER DATA COLLECTION AND USAGE
Healthcare Provider Data is any information related to an identified or identifiable Healthcare Provider, Covered Entity, Health Plan, Healthcare Clearinghouse, Business Associate, or authorized third party. We collect several types of healthcare provider data from End Users of our Sites and Services. The Healthcare Provider Data may include, but is not limited to, business names, physical treatment addresses, postal mailing addresses, email addresses, phone numbers, fax numbers, and the number of completed requests for protected health information through our Sites or Services. We may make the collected Healthcare Provider Data available to other Subscribers and End Users through a crowdsourced database that is part of the Sites and Services. A Subscriber or End User may opt out of contributing Healthcare Provider Data to the crowdsourced database.
PROTECTED HEALTH INFORMATION
While QuestLynk does not meet the definition of a covered entity per HIPAA, QuestLynk complies with (1) the provisions of the HIPAA privacy and security regulations, (2) provisions of the HIPAA Security Rule that apply to business associates under the Technology for Economic and Clinical Health Act of 2009 (the HITECH Act) and (3) the privacy and security provisions of the HITECH Act that are applicable to business associates.
YOUR RIGHTS AND CHOICES
Opting Out of Electronic Communications: If you no longer want to receive marketing-related emails from us, you may opt out via the unsubscribe link included in such emails. We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt out of receiving marketing-related emails from us, we may still send you other messages (e.g., administrative or transactional messages related to your use of the Sites and Services).
Accessing and Updating Your Information: Subscribers can access and update their account information directly through the Sites and Services. End Users can request access to their personal data and request that inaccurate or incomplete personal data be corrected or updated by contacting QuestLynk directly. We will respond to requests within a reasonable timeframe.
Data Portability: In some cases, you may have the right to receive personal data you have provided to us in a structured, commonly used, and machine-readable format and to request that we transfer this data to another data controller.
Right to Erasure: You may request that we delete your personal data if (a) the data is no longer necessary for the purposes for which it was collected, (b) you withdraw consent and no other legal ground for processing exists, (c) you object to the processing and no overriding legitimate grounds for processing exist, or (d) the data was unlawfully processed. We will respond to requests within a reasonable timeframe and will inform you of the outcome of your request.
Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain circumstances, such as while we investigate your concerns about the accuracy of your data or our processing practices.
Object to Processing: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
SECURITY
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, secure server environments, and access controls. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
DATA RETENTION
We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, accounting, or reporting requirements. The retention period may vary depending on the type of data and the purposes for which we process it. When we no longer need to process your personal data, we will securely delete or anonymize it.
CHILDREN'S PRIVACY
Our Sites and Services are not directed to individuals under the age of 18, and we do not knowingly collect personal data from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such information from our files as soon as possible.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make changes, we will post the updated Policy on our Sites and Services and update the effective date. We encourage you to review this Policy periodically to stay informed about our data protection practices.
CONTACT US
If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us at:
QuestLynk, LLC
Miami, FL 33133
info@questlynk.comEffective Date: 06/09/2024
By using the Sites and Services, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms.