QuestLynk Return and Cancellation Policy

Overview

At QuestLynk, we are committed to providing our clients with exceptional service in handling medical record requests. Due to the nature of our business, a purchased request for medical records cannot be returned once it has been submitted. However, we do offer a flexible cancellation policy for our QuestLynk Membership holders.

Cancellation Policy for Membership Holders

QuestLynk Membership holders (Bronze, Silver, and Gold) have the benefit of canceling their requests at no additional cost. To cancel a request, membership holders should:

1. Log in to their QuestLynk account.

2. Navigate to the Membership Request page.

3. Select the Cancel Request icon.

4. Follow the prompts to cancel the request.

Once the cancellation is processed, you will receive a confirmation email from QuestLynk.

Cancellation Policy for Non-Members

Non-members using QuestLynk's Single Request service do not have the option to cancel their request through QuestLynk. However, they can cancel the request directly with the facility from which the records were requested. If you choose to cancel the request directly with the facility, please follow these steps:

1. Contact the facility where the record request was submitted.

2. Cancel the request with the facility directly.

3. Send an email to QuestLynk at [support email] with the subject line "Request Cancellation" and include your request details and confirmation of the cancellation.

By notifying us of the cancellation, we can ensure that we stop any further follow-ups on your behalf.

Important Notes

• Non-Refundable Services: All fees for services rendered by QuestLynk are non-refundable once a request has been submitted.

• Timeliness: If you are a membership holder, please ensure to cancel your request promptly to avoid unnecessary follow-ups and processing.

• Communication: For any issues or further assistance, please contact our support team at [support email] or call [support phone number].

Contact Us

If you have any questions regarding our Return and Cancellation Policy, please contact us at:

• Email: info@QuestLynk.com

This policy ensures clarity for all clients and provides detailed instructions for handling cancellations. Please review and customize the contact details and any other specific information to suit your business requirements.